Need help?

Ellewalk customer service team is always here to help you!

Please read our FAQ first as all frequently asked Q&As are displayed there. 

If you can't find your answer please drop us an email at:

Please describe your issue as detailed as you can, including your order number or email address used in ordering if it's a post-sale one.


We will get back to you in 48 hours. Thank you for your patience. 

We believe in delivering excellent customer service and we are dedicated to satisfying our customers. Please don’t hesitate to contact our customer care whenever you need help in ordering, shipping, returns or have suggestions. Happy shopping here : )

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